Topline:
If you’ve gotten a text saying you owe a FasTrak toll fee with a link to a website where you can pay it — beware! It’s a scam that’s been going around and California Attorney General Rob Bonta is warning residents to be on the lookout.
How they try to get you: The text will say you need to pay for use of a FasTrak lane to avoid late fees or potential legal action, and provides a link to a website that claims to be run by The Toll Roads, a California tolling agency. It may also ask you to respond to the text
Why it’s a scam: Bonta’s office says FasTrak, the state’s electronic toll collection system, does not request payment by sending you a text with a website link. The Toll Roads, a state tolling agency, does not send texts to people who don’t have an account with them.
What to do if you get this text:
- DO NOT reply or follow the link!
- File a report with the FBI, the Federal Trade Commission and Attorney General Bonta’s office and be sure to include the number the text came from and the website.
- Delete the text after you submit your complaints! If you want to delete it right away, take a screenshot so you have the number it came from and website link for when you report it.
- Log into your FasTrak or tolling agency account through their legitimate website to check your account. You can find a list of all tolling agencies in California and their websites here.
- If you did click on the link or provide any personal bank or credit card information, you may need to take steps to secure your info. These could include locking your credit or debit card and requesting your bank issue you a new one with a different number, disputing any unfamiliar charges or contacting your bank to inform them of potential fraud.
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