Metro is launching a pilot program that’s assigning roughly 300 new unarmed transit ambassadors to ride the agency’s buses and and trains to help riders navigate the system safely. They’ll be there seven days a week, from early morning until 10 p.m. at night, according to the agency.
Metro spokesperson Dave Sotero said the ambassadors can serve as extra eyes and ears around the system.
“They can report maintenance issues, cleanliness issues and even safety concerns directly to the appropriate Metro departments for expedited response,” he said.
Safety concerns
There have been 21 deaths on Metro’s trains and buses this year. Gina Osborn, Metro’s chief safety officer, said most were due to overdoses. She also presented data showing a 99% increase in complaints from passengers possessing or using drugs on buses, trains and platforms on Feb. 23.
Metro said its rail boardings are at 62%, while bus riderships are at 71% of pre-pandemic levels. The Los Angeles City Council approved a $54 million extension between the Los Angeles Police Department and Metro on March 1 for transit policing services, despite objections from activists. Councilmember Hugo Soto-Martinez said the extension covers just 236 officers for six months.
What’s next
Sotero said the ambassadors will not be replacing existing security staff or law enforcement, but they will help riders get where they’re going, help calm down disputes and maybe even convince Angelenos that public transit is easy and safe. He added that said the ambassador pilot program is one of the country’s most extensive, if not the largest, ambassador programs. It’s funded for up to five years.
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